Warranty Policy

We are very sorry that you encountered this situation. We guarantee to supply the right item and premium quality lashes for our customers. However, we cannot avoid situations where customers have problems when receiving goods. So we have a warranty policy to best support customers as below:

1. Warranty Period:

7 Days for Quantity of Goods: Within 7 days from the date of receiving goods, if you check and find that the goods are missing in quantity or seeing any easily visible issues such as broken or scratched packaging or items disarrayed within the box, please feel free to contact us for assistance.

6-Month Warranty for Product Quality: We guarantee the quality of our products for a period of 6 months.

2. Warranty Process:

  • Step 1: Please inform our sales staff or hotline (+84 924 851 724) about the condition of the product, including the quantity and specific issues along with photo or videos.
  • Step 2: We will promptly conduct checks with our production department to find the best solution for you. Within 1-2 working days, we will contact you to agree on a resolution (refund or replacement) based on each specific case.
  • Step 3: In case customer need to send goods back, we will provide specific instructions for you to send the product back following a safe and convenient procedure.

At Vietnam Lash, customer satisfaction and peace of mind are always our top priorities. We hereby commit to always taking responsibility and resolving any issues promptly and responsibly. Please do not hesitate to contact us if you have any questions or need any assistance.


🌐 Website: www.vietnamlash.com
📞 WhatsApp: wa.me/84924851724
📧 Gmail: [email protected]
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