EXCHANGE POLICY

We guarantee to supply the right item and premium quality lashes for our customers. If not, we have the transparency policy for exchanging or refunding to protect customers as below:

Prerequisites

  • Customers must inform faulty or not as ordered goods within 2 days from the day you receive the package.
  • Customers provide reliable proof
  • Products are unused
  • Products are returned and received by our company.

Return or Exchange Process:

  • First step: Informing about conditions of goods to our sales agent or customer service department hotline (+84 565 235 678).
  • We will check and reply as soon as possible about details for sending goods back, return terms and conditions.
  • Customers ship the goods back to our factory and pay for the shipping fee. If the fault is from our factory, we will pay you that shipping fee when we receive goods. 
  • After receiving goods, our quality control department will check. If the fault belongs to our factory, we will be responsible for exchanging new products as ordered before without any charges or customers will get a refund. If not, customers will pay fully for reproduction fee & shipping fee.

Specific terms:

  • Vietnam Lash won’t take responsibility for refunding or exchanging if the faults or damage comes from other sides like carriers, customers.